Frequently Asked Questions
How long can jewelry be worn?
All sterling silver jewelry is safe to wear daily. We recommend that it is never in direct contact with chlorine or anything containing chlorine, for it will tarnish the jewelry turning it black. In the event jewelry is in contact with chlorine, it should be cleaned immediately with a quality sterling silver cleaner by dipping it into the cleaner for a minimum of 30 sec and then rinsed with cool water and wiped dry with a microfiber cloth.
What is your shipping policy and time frame?
Free Shipping on US orders over $50. Once an order has been placed it approximately takes ladyholidayjewelry.com, 1-2 business days to process an order. The processing time is subject to change if there are any complications with the order. Regular orders take 5-6 Days to Arrive. Unless item is sold out LH will contact you about your order this may take longer longer. Custom Orders take 3-4 Weeks to Arrive. USPS First Class Mail - $4.95 USPS International Shipping - $40. Taxes do not apply towards free shipping promotion. Please allow an additional five to eleven business days for processing of international orders. Shipping times may vary due to high demand.
What is your return policy?
Because we pride ourselves in quality and we triple check all our pieces before they are sent out to the customer there are No Refunds or Exchanges on any jewelry. Since we will take a large amount of care in packaging and quality control there should not be any issues in receiving damaged items. The same is true with jewelry containing cubic zirconia stones.
What is your jewelry made of? Is it nickel and lead-free? I am allergic to many metals, can I wear your jewelry?
Yes, you can wear my jewelry if you are allergic. I have a variety of pieces that are sterling silver, stainless steel, gold filled as well as 14k vermeil. If there are any questions regarding the material of jewelry please feel free to contact us email@example.com or leave us a message in the comments section of the website.
What is the difference between 14k vermeil, 14k stainless steel and 14 gold filled.
What payment options do you accept?
We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB logo. Depending on what payment options PayPal offers in your country, you may be able to pay by regional payment methods when paying via PayPal. Regional payment methods may not be available in all countries. The PayPal website will list the payment methods available in your country on the payment page.
Do you offer maintanence and/or repair services?
You may assume that newly purchased jewelry will retain its shine and beauty for years to come. However, as time passes, your jewelry could lose its luster and become worn if not cared for properly. To maintain the quality and brilliance of your jewelry, we offer Jewelry Maintenance.